Job Summary:

The Donor Care Officer will play a crucial role in cultivating strong relationships with our donors. You will be responsible for ensuring that donors feel valued, appreciated, and connected to our organization. Your primary objective is to provide excellent donor care, improve donor retention, and contribute to the overall success of our fundraising efforts.

Key Responsibilities:

• Build and maintain positive relationships with donors through effective communication and engagement.
• Acknowledge and thank donors for their contributions promptly and personally.
• Manage donor inquiries, feedback, and concerns with professionalism and empathy.
• Collaborate with the fundraising team to create personalized donor stewardship plans.
• Organize and coordinate donor appreciation events, such as thank-you dinners and recognition programs.
• Keep accurate and updated donor records in the organization’s database.
• Prepare donor reports and provide data analysis to support fundraising strategies.
• Work closely with the marketing team to create donor-centered communication materials.
• Stay informed about the organization’s projects and initiatives to effectively convey the impact of donations to donors.

Qualifications:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Previous experience in donor relations, customer service, or a related field is a plus.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using donor management software and Microsoft Office Suite.
• A passion for the organization’s mission and a genuine desire to engage and connect with donors.
• Highly organized, detail-oriented, and able to manage multiple tasks and deadlines.
• Ability to work effectively both independently and as part of a team.

Job Summary:

The Programs Coordinator will play a pivotal role in planning, implementing, and monitoring various programs and projects within our organization. This position requires exceptional organizational and communication skills, as well as the ability to work collaboratively with team members and external partners. The Programs Coordinator will ensure that programs run smoothly and effectively, meeting the goals and objectives of our organization.

Key Responsibilities:

1. Program Planning and Development:

• Collaborate with stakeholders to identify program goals, objectives, and strategies.
• Develop comprehensive program plans, including timelines, budgets, and resource requirements.
• Research and stay up-to-date with industry best practices to enhance program effectiveness.

2. Program Implementation:

• Oversee the day-to-day execution of programs, ensuring activities are carried out as planned.
• Coordinate and facilitate program-related meetings, workshops, and events.
• Manage program budgets, monitor expenses, and report on financial status to management.

3. Monitoring and Evaluation:

• Establish and maintain metrics and key performance indicators (KPIs) to evaluate program success.
• Collect and analyze data to assess program impact and make recommendations for improvement.
• Prepare regular progress reports and presentations for stakeholders.

4. Stakeholder Engagement:

• Build and maintain relationships with internal and external partners, including volunteers, sponsors, and community organizations.
• Communicate effectively with program participants and provide support as needed.
• Ensure clear and timely communication about program updates and outcomes.

5. Resource Management:

• Coordinate and allocate resources, such as personnel and materials, to support program activities.
• Identify and secure additional funding or resources through grant applications, fundraising, or sponsorships.

6. Compliance and Documentation:

• Ensure that programs adhere to all relevant laws, regulations, and internal policies.
• Maintain accurate and comprehensive program documentation, including participant records and program files.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., social sciences, non-profit management, project management).
• Proven experience in program coordination, project management, or a related role.
• Strong organizational and multitasking skills with great attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and project management software.
• Knowledge of program evaluation and data analysis techniques.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making skills.
• Passion for our organization’s mission and values.

Working Conditions:

• This position may require occasional travel, both locally and potentially regionally or nationally, to attend meetings, conferences, and program-related Travel frequency and duration may vary but should be expected as an integral part of the role.
• Some physical activity, such as lifting and moving equipment, may be necessary.